Refund and Cancellation Policy

Refund and Cancellation Policy

Our focus is complete customer satisfaction. If you are displeased with the services provided, we will refund back the money (according to our refund policy), provided the reasons are genuine and well-proven after a thorough investigation by our concerned teams.

  1. Cancellation Policy

Your order can’t be cancelled once the Invoice generated on your order. If you opt for cancellation after the Invoice is generated/the product status is ‘shipped’ or ‘out for delivery’, the company can exercise a right to levy a ‘cancellation fee’ before processing the refund for your order.

  1. Return Policy

Once the product/s is delivered, it cannot be returned or cancelled and no refund will be provided for the same. Product/s is shipped on client/customer risk, we are not liable for any damage in transport.

  1. Refund Policy

In case of cancellation, the cancellation fee is to be borne by the clients/customers.

After deducting the cancellation fee, Refunds will be issued to the original source account provided at the time of purchase. After the refund has been initiated from our end, the refund amount is expected to reflect in the customer’s source account within 7 to 15 business days according to the norms and rules issued by the Reserve Bank of India (RBI).

The cancellation fee is as follows:-

    • Within 24 hours of placing your order, No cancellation fee if the order is not processed for dispatch.
    • If the status of your order is shipped 10% of the total order value
    • If the status of your order is out for delivery 30% of the total order value

Please note that our cancellation and refund policies are subject to change without prior notice.

  1. Delivery & Shipping Policy

You confirm that the address at which delivery of the product(s) ordered by You is to be made, is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by You (i.e. wrong name or address or any other wrong information or non-availability of recipient), any extra cost incurred by the Company for re-delivery shall be claimed from You and You shall bear such expenses. Further, the Company shall not be responsible for any damages or losses incurred due to any mishandling of any third-party delivery services provider in transit.

If the Company is unable to deliver such ordered products due to any reason, the Company will refund such amount through the same online mode of payment made by You or will give credit in the form of deposit in Your account for the amount received from the sale of such product, that could not be delivered to You, within 90 (ninety) business days.

You will be required to enter a valid phone number, email id while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by the Company via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. The Company may use Your personal information to initiate any promotional phone calls or SMS’ unless expressly denied by the User.

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